We need to follow this woman’s lead by never embarrassing others and ensuring that we respect others’ feelings. The saying, “You will get more results with honey than by stinging the other human being,” is always true – and especially so when dealing with angry and chutzpadik people. Remaining calm and speaking respectfully is a great technique when dealing with difficult people.
The key issue in relationships is to always think of ways to make the other person feel good and preserve their ego and integrity. You will always win in life by acting this way, for it is the proper way for a true bas Yisrael and ben Yisrael to behave.
I wish you hatzlachah in your dealings with difficult people, and in your attempts to accomplish your goals without hurting others!