I grew up in an era where customers were always right – even if they weren’t – because it was good for business to accommodate them, even if they were out of line. I literally grew up in my parents’ shoe store – for it was in our house for years (older people who I bump into reminisce how they used to feed and diaper my twin brother and me as they waited their turn for my mother to serve them) – and learned that if you make the customer happy he or she will come back.
And as long as individuals won’t own up to their mistakes or their weaknesses, as long as they refuse to take responsibility and thus empower themselves to make positive changes in their lives, then I am afraid that the finger of blame will always be pointed outwards.Cheryl Kupfer
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