Meir Panim’s Tiberias Free Restaurant not only provides warm meals, but the opportunity to socialize as well.
In this five-part series I have tried to explain what works and what doesn’t when trying to send a message of support to someone in a time of crisis. I have used actual notes and e-mails that were sent to well spouses. I thank these people for allowing me to use their painful experience as an example that we can all learn from.
One excellent way of dealing with a crisis is to have someone you trust screen your calls. In this way you can pick and choose whom you are ready to talk to. You also do not have to repeatedly retell a horrendous experience or give an update on a loved one’s condition over and over. Let someone else, who may be somewhat less emotionally involved or perhaps feels stronger at the moment, handle that part of the phone calls. Hopefully people will understand that the screener is handling the phone at your request and not challenge them or try to get past them to speak to you. This is not always the case. I’d like to share a story told to me by one of my readers. She was in crisis as her husband’s illness became critical. Her daughter insisted on screening the calls so she should get some rest.
“I’m sorry. She just went to lie down. It’s been a difficult day.”
“Oh, but I just want to talk to her.”
“She’s probably sleeping by now. She’s been really exhausted.”
“Tell her it’s me. I’m sure she’ll take the call. How long ago did she go to lay down?”
“About 15 minutes ago – she really was tired.”
“I’m sure she’s not sleeping yet. Go and check. Did she go to sleep for the night? I have to lie down because I’m not feeling well. So, she won’t be able to call me later because I’ll be lying down.”
It seems pretty clear from this interchange where the caller’s priorities are. Not wanting to be disturbed when she goes to rest because she isn’t feeling well, the caller wants to get the conversation over with. The fact that the person in crisis is resting seems to be irrelevant. There is little that will be said later that will erase the negative feelings evoked by this call. The recipient of the call is left with a total feeling of not being cared about or supported, whether that is the true intention or not.
Compare that call to this one mentioned in a previous article.
“Hi. It’s…. I don’t want to bother her. Just tell her we’re thinking about her and praying for them both. If she needs something, we’re here. But please don’t disturb her.”
The priorities of this message are clear. The caring comes through, and the support is felt even though they haven’t directly talked to the caller.
When talking to a person in crisis, it is so important to remember the purpose of the call or visit. Hopefully that is to give care and support to the person. You are not there to give advice, unless asked for it. You are not there to talk about your own problems or fill a silence with idle chatter. You are not there to put your needs before hers. Just being there, holding someone’s hand can often give a clearer message than your words. Offer actual help; making food, taking the children out, picking up prescriptions, etc.
If you want to make someone feel better, if you want to show someone you care, it is important that you empathize with her/him. You need to acknowledge how the person feels and affirm how difficult things are. Empathy doesn’t survive well when you talk about yourself, whether it’s your joys or sorrows or putting your own needs first. There is certainly an appropriate time to talk about what’s going on in your life, but that should only come after you’ve empathized with the person in pain and not instead of it. It should come as a response to questions and not just to make conversation.
Talking about your life and needs should not take the bulk of the conversation with the person you have come to help. If you are asked about yourself, keep your responses in proportion. Don’t let talking about your problems outweigh the focus of the call – them. It is important to remember why you are having the conversation. You are there to give support to them. “Them” is the important word to stay focused on.
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Today is day six without a phone.
Besides for feeling slightly isolated, it’s not too bad.
I’ve been doing things that I know I would not be doing if my phone was sitting next to me, shiny screen beckoning.
Is anyone else alarmed by the way extended warranties are sold on just about anything and everything? It means one of two things – either someone has found a great way of getting consumers to part with more of their hard earned dollars or manufacturers have no faith in their own products. Neither of those options is particularly heartwarming.
As I described Gaon in a review in June 2001 (“In Search of Ancestors, Sculpture by Simon Gaon” at Yeshiva University Museum), his Bukharian Jewish roots are deeply embedded on both sides of his family, echoed in his early yeshiva education.
Let me begin by congratulating my dear machatunim, Soraya and Jay Nimaroff, on being the recipients of the Community Service Award at the Sderot Hesder Institutions 18th annual anniversary dinner.
Think of your issues this way: due to those different backgrounds, you have a “shovel” to deal with difficulties while he has a “spoon”.
Do you remember the good old days when kids were kids and there was never anything to worry about? Those days never really existed, but today there are issues kids worry about that weren’t issues for some adults. They include fear of bullying, natural disasters, divorce, and violence.
In Part I talked about celebrating 30 years of Regesh Family and Child Services providing services to children, teens and families. I shared the agency’s origin and the many lessons I have learned through this journey. As I mentioned, it is my hope that my experiences will add to your toolbox of life skills.
Unfortunately, a map of the Middle East with no mention of Israel is nothing new… It is surprising however, that the world’s largest publisher of children’s literature, Scholastic Books, has joined in this trend.
About six months ago my parents and I started discussing ideas for a mitzvah project in honor of my bat mitzvah. I wanted to do something unique that would be meaningful to me and also do something that my friends could participate in. Immediately I thought of an organization called Sharsheret.
“I’m disappointed that the agreement reached with Iran leaves our unfulfilled our ultimate objective: a complete dismantling of Iran’s nuclear program and related activities.
Southern NCSY will be holding a leadership training Shabbaton at the Young Israel of Bal Harbour December 6 and December 7. Rabbi Steven Weil, executive vice president of the Orthodox Union, will be the special guest speaker.
Is there a beginning and an end to the universe? What role can medical breakthroughs play in conception or genetic engineering? Can science help us pinpoint the end of human life? Does the soul emanate from the brain or vice-versa?
Last month’s column sketched the myriad of social programs in which the Orthodox American communal worker and leader Adolphus S. Solomons (1826-1910) was involved. Adolphus married Rachel Seixas Phillips (1828-1881), a descendant of colonial patriot families and together they had eight daughters and a son.
When one is blind one learns to use Braille to read. When one cannot walk, a wheelchair gives mobility. Sign language allows a mute person to speak and ocular implants assist in hearing when one is deaf. These are all compensatory strategies that help a person function despite his disability. But compensatory strategies are not just for physical problems. Understanding our psychological weaknesses and setting up our lives to ensure that we are not tempted to repeat our past mistakes, is as necessary as any aid to the disabled.
Well spouses have often discovered that their friends and relatives, despite their closeness to the situation, often don’t realize the tremendous emotional impact living with chronic illness has on the family. With the best intentions, suggestions, ideas and criticism are offered, based on the non-experience of those with healthy families. Even when the good intentioned get a taste of the difficulties, it is sometimes not enough for them to then identify and understand what the family of the chronically ill must face on a constant basis.
Over the past two weeks I have shared letters from a therapist and a well spouse. Both of the letters gave personal insights into the process of losing hope, how we react when that happens and some ways of coping when test scores, diagnosis and just simple repetitive behavior indicate that change for the better is impossible.
I’ve read your last few articles on psycho-neurological testing (Oct.8-22) with interest. As a therapist who has counseled couples dealing with chronic illness, I’d like to give you another perspective.
Your articles on the Neuro-Psychological Testing were right on (October 8-22). My husband underwent testing twice and your articles explained it things exactly the way they were. Besides the test, we also tried therapy.
Very often when we can’t face our big hurts or big loses we focus on the little ones. We can discuss those. We can cry over the small loses, be angry at the smaller hurts even though it may look trite and sound ridiculous to others.
Over the last two weeks we have been discussing one way in which well spouses can determine whether behavior displayed by their ill partners is caused by their illness or is a way they have chosen to act. We have focused on Psycho-Neurological testing, what it can tell us, as well as its pros and cons.
Last week I discussed a question that haunts many well spouses: not knowing if the difficult and often inappropriate behavior frequently displayed by their partners are caused by the disease and therefore not-controllable, or if the behavior is a choice the spouse makes and can therefore be changed. This doubt can be the source of much frustration and many marital disagreements. One way of alleviating this doubt is by having a psycho- neurological work up done. But that path is not so simple.
Printed from: http://www.jewishpress.com/sections/magazine/let-me-tell-you-what-you-need-to-do-part-five/2006/11/08/
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