Across Israel, Meir Panim responds to the growing needs of the country’s 1.75 million impoverished residents through various food and social service programs.
In this five-part series I have tried to explain what works and what doesn’t when trying to send a message of support to someone in a time of crisis. I have used actual notes and e-mails that were sent to well spouses. I thank these people for allowing me to use their painful experience as an example that we can all learn from.
One excellent way of dealing with a crisis is to have someone you trust screen your calls. In this way you can pick and choose whom you are ready to talk to. You also do not have to repeatedly retell a horrendous experience or give an update on a loved one’s condition over and over. Let someone else, who may be somewhat less emotionally involved or perhaps feels stronger at the moment, handle that part of the phone calls. Hopefully people will understand that the screener is handling the phone at your request and not challenge them or try to get past them to speak to you. This is not always the case. I’d like to share a story told to me by one of my readers. She was in crisis as her husband’s illness became critical. Her daughter insisted on screening the calls so she should get some rest.
“I’m sorry. She just went to lie down. It’s been a difficult day.”
“Oh, but I just want to talk to her.”
“She’s probably sleeping by now. She’s been really exhausted.”
“Tell her it’s me. I’m sure she’ll take the call. How long ago did she go to lay down?”
“About 15 minutes ago – she really was tired.”
“I’m sure she’s not sleeping yet. Go and check. Did she go to sleep for the night? I have to lie down because I’m not feeling well. So, she won’t be able to call me later because I’ll be lying down.”
It seems pretty clear from this interchange where the caller’s priorities are. Not wanting to be disturbed when she goes to rest because she isn’t feeling well, the caller wants to get the conversation over with. The fact that the person in crisis is resting seems to be irrelevant. There is little that will be said later that will erase the negative feelings evoked by this call. The recipient of the call is left with a total feeling of not being cared about or supported, whether that is the true intention or not.
Compare that call to this one mentioned in a previous article.
“Hi. It’s…. I don’t want to bother her. Just tell her we’re thinking about her and praying for them both. If she needs something, we’re here. But please don’t disturb her.”
The priorities of this message are clear. The caring comes through, and the support is felt even though they haven’t directly talked to the caller.
When talking to a person in crisis, it is so important to remember the purpose of the call or visit. Hopefully that is to give care and support to the person. You are not there to give advice, unless asked for it. You are not there to talk about your own problems or fill a silence with idle chatter. You are not there to put your needs before hers. Just being there, holding someone’s hand can often give a clearer message than your words. Offer actual help; making food, taking the children out, picking up prescriptions, etc.
If you want to make someone feel better, if you want to show someone you care, it is important that you empathize with her/him. You need to acknowledge how the person feels and affirm how difficult things are. Empathy doesn’t survive well when you talk about yourself, whether it’s your joys or sorrows or putting your own needs first. There is certainly an appropriate time to talk about what’s going on in your life, but that should only come after you’ve empathized with the person in pain and not instead of it. It should come as a response to questions and not just to make conversation.
Talking about your life and needs should not take the bulk of the conversation with the person you have come to help. If you are asked about yourself, keep your responses in proportion. Don’t let talking about your problems outweigh the focus of the call – them. It is important to remember why you are having the conversation. You are there to give support to them. “Them” is the important word to stay focused on.
You can contact me at email@example.com
About the Author:
If you don't see your comment after publishing it, refresh the page.
Comments are closed.
A recent occurrence has put it all into perspective for me.
Under the direction of religious studies teacher Mrs. Sharon Ciment, the girls raised a significant amount for this worthy cause.
Shabbos at Young Israel of Sunny Isles is a delight. The beautiful davening and shiurim are followed by a delicious kiddush and seudah shelishit. Yom tovim are times of celebration for the entire community.
The performers stood in front of a wall covered with beautiful graphic designs crafted by H.A. students.
The extraordinary work of Chai Lifeline Southeast reaches as far north as Maryland and as far west as Texas.
Rabbi Weberman is the senior Orthodox rabbi of South Florida. He has been spiritual leader of Ohev Congregation since 1969 and served as president of the Orthodox Rabbinical Council of South Florida since 1979.
The snow has melted in most parts of the country and here in Florida, where I have my winter dugout in the Orthodox enclave of Century Village in West Palm Beach, I had the opportunity to take in several spring training games.
Everyone is always looking for cute yet simple and inexpensive ideas to enhance their table at special occasions. Here are some attractive ways to create that festive look. Whether you use china or plastic, your guests will surely be delighted with your charming setup.
Wouldn’t it be great if you had a chavrusa working with you, guiding and helping you in your work environment?
What made an M.I.T. scholarship student, taking time off from his doctorate in medicine, to backpack, and then decide to backtrack, chuck it all… and get a haircut? Perhaps it is easier to understand a Harvard law student becoming enamored with the logic of Gemara and settling down to struggle with the intellectual challenges of Aramaic acrobatics.
What do you do with fruit that has turned just a little soft and squishy and that no one in your household wants to eat?
JetBlue flew an empty aircraft from Boston to JFK to assist us. The care and concern of the flight attendants was amazing. They were astounded by our group, so much so that at the end of the flight, the captain related for all to hear that he was truly impressed by the care that the HASC counselors provided for the special-needs campers – all of whom have physical, mental, or emotional disabilities. We did our best to demonstrate a true kiddush Hashem.
Q: What does twice exceptional or 2e mean?
When one is blind one learns to use Braille to read. When one cannot walk, a wheelchair gives mobility. Sign language allows a mute person to speak and ocular implants assist in hearing when one is deaf. These are all compensatory strategies that help a person function despite his disability. But compensatory strategies are not just for physical problems. Understanding our psychological weaknesses and setting up our lives to ensure that we are not tempted to repeat our past mistakes, is as necessary as any aid to the disabled.
Well spouses have often discovered that their friends and relatives, despite their closeness to the situation, often don’t realize the tremendous emotional impact living with chronic illness has on the family. With the best intentions, suggestions, ideas and criticism are offered, based on the non-experience of those with healthy families. Even when the good intentioned get a taste of the difficulties, it is sometimes not enough for them to then identify and understand what the family of the chronically ill must face on a constant basis.
Over the past two weeks I have shared letters from a therapist and a well spouse. Both of the letters gave personal insights into the process of losing hope, how we react when that happens and some ways of coping when test scores, diagnosis and just simple repetitive behavior indicate that change for the better is impossible.
I’ve read your last few articles on psycho-neurological testing (Oct.8-22) with interest. As a therapist who has counseled couples dealing with chronic illness, I’d like to give you another perspective.
Your articles on the Neuro-Psychological Testing were right on (October 8-22). My husband underwent testing twice and your articles explained it things exactly the way they were. Besides the test, we also tried therapy.
Very often when we can’t face our big hurts or big loses we focus on the little ones. We can discuss those. We can cry over the small loses, be angry at the smaller hurts even though it may look trite and sound ridiculous to others.
Over the last two weeks we have been discussing one way in which well spouses can determine whether behavior displayed by their ill partners is caused by their illness or is a way they have chosen to act. We have focused on Psycho-Neurological testing, what it can tell us, as well as its pros and cons.
Last week I discussed a question that haunts many well spouses: not knowing if the difficult and often inappropriate behavior frequently displayed by their partners are caused by the disease and therefore not-controllable, or if the behavior is a choice the spouse makes and can therefore be changed. This doubt can be the source of much frustration and many marital disagreements. One way of alleviating this doubt is by having a psycho- neurological work up done. But that path is not so simple.
Printed from: http://www.jewishpress.com/sections/magazine/let-me-tell-you-what-you-need-to-do-part-five/2006/11/08/
Scan this QR code to visit this page online: