Photo Credit: Magen David Adom
MDA’s Ido Rosenblatt demonstrates the AI dispatch to Hatzalah volunteers in New Jersey, October 31, 2022.

Magen David Adom showcased its Artificial Intelligence-powered dispatch software to Hatzalah organizations from across the United States at last week’s Hatzalah Expo in the Meadowlands, New Jersey.

Versions of the system are in use by MDA and the Israel Fire and Rescue Service, as well as the Philippine Red Cross. The software also serves as an interface connecting the Israel Police and the IDF to the country’s other emergency services. Hatzalah South Florida, which serves Palm Beach, Broward, and Miami-Dade counties, is also adopting a version of the software optimized for medium- and smaller-sized EMS organizations for its dispatch operations.


“Magen David Adom’s dispatch system is unparalleled in terms of its use of artificial intelligence and machine learning to be able to direct lifesaving resources––EMTs, paramedics, ambulances, and other equipment––to the scene of an emergency,” said Ido Rosenblat, MDA’s chief information officer, adding, “The technology is too good not to share with other lifesaving organizations. We value our relationships with the Hatzalah movement in Israel and America and look forward to providing our lifesaving technology wherever needed. It was built out of necessity, after learning harsh lessons about responding to terrorist and rocket attacks and emergencies in wartime.”

In Israel, callers to MDA’s 101 hotline are connected within four seconds to a medical professional who can assess the emergency through conversation with the caller or by the system’s live video streaming of the scene. The system’s technology enables MDA to instantly geolocate the caller and simultaneously dispatch the nearest ambulance and seven nearest first responders to the scene, from MDA or United Hatzalah.

At the expo, MDA Chief of Staff Uri Shacham met with Rabbi Hershel Weber, who started the worldwide Hatzalah movement in the 1960s in Williamsburg, Brooklyn.

“It was a profound privilege to meet with the legendary Rabbi Hershel Weber, the man who inspired the concept of Hatzalah worldwide,” Shacham said.

“From the simple idea of volunteers saving lives in Williamsburg, Hatzalah has become a global movement with chapters across America, Israel, and around the world. Magen David Adom has partnered with Hatzalah to train volunteers and, in turn, has been strengthened by those volunteers flying to Israel to assist during times of war and national emergency. We are one people with one mission: to save lives,” Shacham said.

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