Photo Credit: Lasse Fuss / Wikimedia Commons
British Airways A320 at Heathrow Airport, London

British Airways canceled all flights in and out of Heathrow and Gatwick Airports in London on Saturday in the wake of a global IT system failure it blamed on a “power supply issue.”

BA’s chairman and CEO, Alex Cruz, issued a video message to its passengers via Twitter, apologizing for the inconvenience and reassuring travelers that the problem was not due to a cyber attack.

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“We’re working hard to get anyone due to fly today on to the next available flights. Those unable to fly will be offered a full refund,” he said.

According to Flightradar24, fewer than a third of the normal British Airways flights were in the air by Saturday evening, following the system outage.

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Hana Levi Julian is a Middle East news analyst with a degree in Mass Communication and Journalism from Southern Connecticut State University. A past columnist with The Jewish Press and senior editor at Arutz 7, Ms. Julian has written for Babble.com, Chabad.org and other media outlets, in addition to her years working in broadcast journalism.